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Personal Data Information
Last updated: [06/10/2023]

This Website Personal Data Information Privacy Policy describes how the Website of Online Therapy Centre (the “Site” or “we”) collects and uses your “Personal Data Information” when you visit the Website.

This policy complies with Canadian legislation (The Personal Information Protection and Electronic Documents Act), EU legislation (The General Data Protection Legislation), and US legislation (The California Consumer Privacy Act).

Website use of “Personal Data Information”

When you visit the Website, the Site collects certain information about your device and your interaction with the Site. We may also collect additional information if you contact us directly for customer support. In this Website Personal Data Information Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Data Information (Device and Customer Contact Support information)”.

We are committed to protecting the online privacy of young people.  We do not intentionally collect Personal Data Information from children without their consent and/or the consent of their guardian/parent.  If you are the parent or guardian of a young person and believe they have provided us with Personal Data Information without this consent, please email us at the address below to request deletion.

See the list below for more information about what Personal Data Information we collect and why.

Examples of Device Information collected: the version of the web browser, IP address, time zone, cookie information, search terms, and how you interact with the Website.

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. See below: “Google Analytics” and “Cookies, Pixels and Similar Technologies” for more information

  • Examples of Customer Contact Support Information collected: if you choose to complete our Website’s contact email form or book an initial meet and greet or the first appointment through the Jane App, our electronic practice management system and online booking calendar, your initial contact information is required (your name, phone number and/or email address) for us to follow up with you. You may also provide a general description of why you are contacting us or want an initial meet and greet, but this information is not necessary for us to reach back out to you.  See below: “Squarespace” and “Jane app electronic practice management software and online booking.”
  • Purpose of collection: to provide initial customer support. 
  • Source of collection: collected from you.

We do not share, trade, or otherwise use the Personal Data Information you provide through this Website for purposes other than above unless you expressly provide permission for such use.  We may be required to release this Personal Data Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

If after this initial contact with us, you wish to receive services from Online Therapy Centre and become a client, before you provide additional information about yourself, we will review with you for your specifically expressed consent, our service’s comprehensive Consent to Services and Policies of Practice, that includes information regarding the privacy of your personal health information as well as the privacy of any information you provide regarding methods of payment for services.

From time to time, we may use a tool called Google Analytics to collect information about this Website, such as how often users visit the Site and what pages they visit when they do so.  Google Analytics collects only the IP address assigned to you on the date you visit this Website rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site.  No one can use this cookie but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States. 

We use the information from Google Analytics to improve the services of this site’s services.  We do not combine the information collected through Google Analytics with personally identifiable information. 

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your device’s browser. 

You can read more about how Google uses your Personal Data Information here: https://policies.google.com/privacy?hl=en.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information when you return to the site or browse from page to page. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

Pixels are a snippet of JavaScript code that allows us to track visitor activity on our website.

The time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Please note that there is no consistent industry understanding of responding to “Do Not Track” signals, so we do not alter our data collection and usage practices when we detect such a signal from your browser.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site.  No one can use this cookie but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States. 

We use the information from Google Analytics to improve the services of this site’s services.  We do not combine the information collected through Google Analytics with personally identifiable information. 

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your device’s browser. 

You can read more about how Google uses your Personal Data Information here: https://policies.google.com/privacy?hl=en.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use the Jane App, a practice management software platform for our online booking and electronic practice management system.  If you chose to book a meet and greet or the first appointment with us through the Website (i.e. “Book a Free Consultation,” “Book an Appointment,” or “Book Now”), you will be accessing the Jane App platform. To book this initial meet and greet, your initial contact information is required (your name, email address and, if you choose to provide, your phone number) for us to follow up with you.  You may also provide a general description of why you are contacting us, but this information is not necessary at this initial contact stage for us to reach back out to you if you are requesting for us to do so.

You can read more about how Jane App protects your Personal Data Information here: https://jane.app/legal/privacy-policy

If after this initial contact with us, you wish to receive services from Upstairs Counselling and become a client, before you provide additional information about yourself, we will review with you for your specifically expressed consent, our service’s comprehensive Consent to Services and Policies of Practice, that includes information regarding the privacy of your personal health information (the Social Work Record) as well as the privacy of any information you provide regarding methods of payment for services.

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we use and/or disclose it.

You can read more about how Jane App protects your Personal Data Information here: https://jane.app/legal/privacy-policy

If after this initial contact with us, you wish to receive services from Upstairs Counselling and become a client, before you provide additional information about yourself, we will review with you for your specifically expressed consent, our service’s comprehensive Consent to Services and Policies of Practice, that includes information regarding the privacy of your personal health information (the Social Work Record) as well as the privacy of any information you provide regarding methods of payment for services.

By using our Website, you certify and attest that you have read and understood this Website’s Personal Data Information Privacy Policy and accept its conditions, more specific conditions relating to the collection and processing of personal information, and the use of cookies.

Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we use and/or disclose it.

You can read more about how Jane App protects your Personal Data Information here: https://jane.app/legal/privacy-policy

If after this initial contact with us, you wish to receive services from Upstairs Counselling and become a client, before you provide additional information about yourself, we will review with you for your specifically expressed consent, our service’s comprehensive Consent to Services and Policies of Practice, that includes information regarding the privacy of your personal health information (the Social Work Record) as well as the privacy of any information you provide regarding methods of payment for services.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, don’t hesitate to get in touch with us by e-mail at: info@onlinetherapycentre.com or by mail using the details provided below:

Online Therapy Centre
16639 Yonge St PO Box 93390
Newmarket Ontario, L3X 2N0

If you require more information or are dissatisfied with our response to a question or complaint, please contact:

Office of the Information & Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8

Toronto Area: 416-326-3333
Toll-Free: 1-800-387-0073

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